In order to protect against theft, please do not in any way indicate Source, jewelry or any other related words. The Source is not responsible for any return shipping losses.

Condition of the Item
The item must be returned in the same condition as it was sent, unworn, unaltered and undamaged. Your return will be processed after we have a chance to inspect the item and verify its condition. Damaged goods due to customer negligence will not be accepted. The original tag must still be on the item in order for the refund to be processed. We cannot accept the item without this tag. Custom items or personalized jewelry (engraved items, mother's rings) are not returnable.

Include All Original Materials
Please return the item with all of the original materials: warranties, laboratory certificates, original tags, etc.

Full Refund
We will refund the full cost of the item excluding shipping, handling and insurance charges, unless the return is a result of our error. Refunds will be made in the same form as the original purchase. However, due to the custom work of special orders, we cannot accept these items for return.

Returning a Watch
We recommend that you do not wear a watch if you think you may return it. Any wear may result in minute damage that will prevent us from resellling the watch. Any watch that has been resized, scratched or otherwise altered will not be accepted.

Please return the watch in the original box, with all packing materials, manuals, blank warranty cards and instruction booklets.

Returning an Item You Received as a Gift
If you would like to return an item received as a gift, please follow the same directions as above. It is especially important that the authorization number is written on the address label. You have the option to exchange the item or receive a gift certificate.

Repairs and/or Sizings
Although the online store is separate from our physical retail sites, we want to extend our online shoppers the same service they would receive in one of our stores.

Therefore, we will gladly accept sizings and general repairs on merchandise purchased online. Although we will not accept returns at our stores, we would be happy to service any of your purchases in person. Visit our locations or send the item that needs attention through registered mail to our headquarters.