Shipping & Returns

All online orders for the 48 contiguous states can be placed with the option of Free Shipping, and we will send your items First Class through the U.S. Postal Service. Tracking numbers are delivered via email for your convenience. Delivery can usually be expected in 2-9 business days. 

*Please note, shipping fees may apply with in-store purchases. With questions please contact either of our The Source Fine Jewelers locations

The Source offers these optional shipping services:

All shipping options include tracking. Shipping time contigent on product, location and method.

 Orders placed over the weekend will be processed on the following Monday.

(Approximately 2-10 Days)

FREE

(Approximately 2-3 Days)

$15.00

(Available in most cities)

$50.00

Unless specified otherwise, most orders placed before 1pm EST Monday – Friday will ship the same day. All days are given in Business Days, and exclude Federal Holidays. Weekend orders will be fulfilled on Monday. Please contact us if you have any questions, or if you need to send an order to HI or AK:

Email: CustomerService@thesourcejewelers.com

Return Policies

14-day Returns

At TheSourceJewelers.com, we want you to be completely satisfied. When our customers visit our stores, we can be certain that they are leaving satisfied, confident with each purchase. Although we have tried to instruct and guide our online shoppers, we understand that not every purchase made over the Internet is going to be exactly what you envisioned.

Therefore, we are more than happy to accept returns from our online store within 14-days of receipt.

Mailing and Insuring the Package
For your protection, please insure the package for the full amount of the invoice, including any shipping charges, and send the package by registered mail, via the U.S. Postal Service. This is the safest way to ship high-value items. Please do not use FedEx or UPS.

Please print your name and address on the outside of the package in the return area and mail to:

TheSourceJewelers.com
3300 Monroe Avenue
Rochester, NY 14618

The Source is not responsible for any return shipping losses.

Items purchased online may also be returned at any of our retail locations.

Condition of the Item
The item must be returned in the same condition as it was sent, unworn, unaltered and undamaged. Your return will be processed after we have a chance to inspect the item and verify its condition. Merchandise not in new condition will be returned to the purchaser. Custom items or personalized jewelry (engraved items, mother’s rings) are not returnable.

Include All Original Materials

Please return the item with all of the original materials: warranties, laboratory certificates, original tags, etc.

Full Refund
We will refund the full cost of the item excluding shipping, handling and insurance charges, unless the return is a result of our error. Refunds will be made in the same form as the original purchase. However, due to the custom work of special orders, we cannot accept these items for return. Custom items or personalized jewelry (engraved items, mother’s rings) are not returnable.

Returning a Watch
Do not wear a watch if you think you may return it. Any wear may result in minute damage that will prevent us from resellling the watch. Any watch that has been resized, scratched or otherwise altered will not be accepted.

Please return the watch in the original box, with all packing materials, manuals, blank warranty cards and instruction booklets.

Returning an Item You Received as a Gift
If you would like to return an item received as a gift, please follow the same directions as above. It is especially important that the authorization number is written on the address label. You have the option to exchange the item or receive a gift card. Please contact CustomerService@TheSourceJewelers.com to exchange merchandise.

Repairs and/or Sizings
Although the online store is separate from our physical retail sites, we want to extend our online shoppers the same service they would receive in one of our stores.

Therefore, we will gladly accept sizings and general repairs on merchandise purchased online. Visit our locations or send the item that needs attention through registered mail to our headquarters.

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We have three locations to serve you

3300 Monroe Avenue
Pittsford, NY 14618
Phone: (585) 586-9145

Mon, Wed, Fri and Sat 10:00am – 6:00pm
Tues and Thurs 10:00am – 8:00pm
Sundays through Mother’s Day 12:00pm – 5:00pm

2147 West Ridge Road
Greece, NY 14626
Phone: (585) 225-5445

Monday – Friday 10:00am – 8:00pm
Saturday 10:00am – 5:00pm
Sunday 12:00pm – 5:00pm

Eastview Mall
Victor, NY 14564
Phone: (585) 433-2005

Monday-Friday 10:00am – 9:30pm
Saturday 10:00am – 9:30pm
Sunday 11:00am – 6:00pm

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