Please call us at (585) 430-4159 if we can help you locate or create something.
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(585) 430-4159 Locations & Hours
Unless otherwise specified below, your purchase may be returned for a refund within fourteen (14) days of the original purchase date when accompanied by the original sales receipt. All tags must be attached to the item. The item must be in new and unworn condition and can not have been altered in any way. All boxes, manuals, warranties, certificates and lab reports must be returned. Refunds are issued to the same credit card or form of payment originally used at time of purchase. Watch purchases that utilize the Watch Trade In Program are not eligible for refund, exchange only.
Unless otherwise specified below, your purchase may be exchanged for another item within thirty (30) days of the original purchase date. All tags must be attached to the item. The item must be in new and unworn condition. All boxes, manuals, warranties, certificates and lab reports must be returned. If the item has been altered in any way, there is a refurbishing charge to put the item back in its original condition that is equal to the cost of the alteration. Diamonds that are exchanged without the original certificate are subject to the following replacement fees: GIA, AGS & HRD Certificates—$300.00, EGL & IGI Certificates—$200.00. Watches must be in new and unworn condition and cannot be altered in any way to be exchanged.
A special order is any item that is ordered at the customer’s request. Special order items can not be returned or exchanged. All special orders require a 50% deposit to order. Any money paid toward a special order will be forfeited if the item is not paid in full within six (6) months of original order date.
Custom designed work is produced at the specific request and to the stated and implied specifications of the individual customer. Custom designed work can not be returned or exchanged. All custom work requires a 50% deposit of the item’s final cost. Any money paid toward a custom design will be forfeited if the item is not paid in full within six (6) months of the original date.
Jewelry and Watches come with a one year Worry-Free Guarantee unless additional coverage was included or purchased. Our Worry-Free Guarantee covers defects in material and workmanship along with damage that results from normal wear.* Personal jewelry insurance should be considered to protect your item(s) from loss, theft or damage that is outside the scope of our Worry-Free Guarantee.
*See Worry-Free Guarantee for complete details.
Diamonds on our website are considered Special Buys and cannot be combined with any other offer or discount. A refundable deposit may be required to view in-store.
Special Buys (Items that are discounted or with a ticket price of $300.00 or less) come with a One Year Worry-Free Guarantee.
All merchandise is eligible to be put on layaway for a maximum of six (6) months with a minimum deposit of 25% of the sale price. The item must be paid in full within the layaway period or the item will be returned to stock and any payments made will be returned to the customer in the form of a store credit. Normal return and exchange policies apply to layaways. Finalized layaways after thirty (30) days are not returnable or exchangeable. Layaways canceled after thirty (30) days of the original start date of the layaway are subject to a 25% restocking fee of the original purchase price of the item or items placed on layaway. A layaway cannot be combined with any other offer or discount.
Repairs / Repair Guarantees:
We are not responsible for changes in the finish of an item that occurs during the normal repair process. In the event that this occurs, we will re-apply the original finish as closely as possible. We are not responsible for the further damage to a previously chipped or damaged diamond or other gemstone during the repair process. Replacement of a watch battery does not guarantee proper function of a watch. If an item’s value is not declared by the customer at take-in, the assumed value of the item is $100.00 for insurance purposes. Jewelry and watch repairs are guaranteed for one year against defects in material or workmanship and only pertains to the original work performed. Our Guarantee does not cover abuse, accidental damage, loss, theft or damage that results from normal wear.
The Source Fine Jewelers