Please call us at (585) 430-4159 if we can help you locate or create something.
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Our Worry-Free Guarantee is as unique as our jewelry. Since we design and manufacture our jewelry to provide you with decades of satisfaction, all* our merchandise is guaranteed for life**. Everything*** associated with the item resulting from normal wear is covered by our guarantee, with the exception of supplying gemstones or loss of the item.
From the day you make your purchase, through all the years that follow, we want you to be delighted with your jewelry. Our Worry-Free Guarantee is our promise that we will do our best to ensure your total satisfaction. Our signatures below demonstrate our commitment to you, our valued guest.
*The following items are excluded: PANDORA, all watches, palladium jewelry, alternative metals such as, but not limited to, tungsten, damaskus and stainless steel, titanium, tantalum, cobalt, resin, as well as any jewelry brand we do not normally carry in our stores.
**To maintain the validity of the guarantee, you are required to bring the item covered by our Worry-Free Guarantee along with your PJI warranty card into any one of our locations for inspection at least once every six months. Your date of visit and the condition of the item will be documented in our computer database. Failure to bring the item in for inspection within the time frame listed above will void the agreement and relieve The Source Fine Jewelers of any further obligation. The Source Fine Jewelers total liability under our Worry-Free Guarantee is the purchase price paid for the merchandise as shown on the sales receipt or in our computer system. Once the total value of all authorized services we provided exceeds the original purchase price of the merchandise, we shall have satisfied all obligations owed under the guarantee and the coverage will end. Items with a ticket price of $200.00 or less and Special Buys are covered for one year.
***Some finishes, modifications or changes to the original design and sizing of rings that cannot be performed due to limitations in their inherent nature such as eternity bands are excluded.
Our continued desire to ensure our guests’ satisfaction is behind every decision we make. With this in mind, our “We’re not happy if you’re not happy” policy was created. The purpose of this policy is to remove any worry that you may have with your diamond buying experience. If the style of the ring is not perfect, exchange it for the one that is(1). If the diamond is not the perfect shape, exchange it for the shape she’s always dreamed of(1). It is impossible not to WOW her with your engagement ring selection from The Source Fine Jewelers.
We want to be happy at The Source and the only way we can be happy is if YOU are happy.
This is our policy, but more importantly it is our promise.
At any time, you may trade in a single item of diamond jewelry toward another piece of diamond jewelry within the same category and receive full value of the original item toward the new purchase.(2)
(1)Some exclusions may apply. One exchange of the ring or diamond is allowed within 30 days of purchase. Engagement rings with “cast heads” and diamonds or engagement rings that were special ordered are excluded. Ring and diamond must be in new condition and cannot be damaged. All warranties, lab reports, appraisals and any other paperwork provided must be returned.
(2)Some exclusions may apply. Original item must have been purchased from The Source Fine Jewelers. The original item must be in like new condition, any previous services must have been performed by The Source Fine Jewelers and all Worry-Free Guarantee conditions must have been executed. The new item must be at least double in value, excluding all sales taxes. Items not normally stocked may be excluded from trade up privileges and are not valid with any other offer or discount.
No matter who you are. No matter what you’re looking for. You’ll find it at The Source.
We have jewelry professionals ready to help.
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