Had an amazing experience at the Eastview mall location. The associates were all friendly, attentive, and knowledgeable. Deneen was a wonderful and extremely helpful associate. She answered my every question on my custom order; whether it was by email, phone, or in-person. Valerie was also very helpful in completing the ... pick-up of my order and answering warranty questions, in Deneen's absence. I went to several other jewelry stores and The Source was the most helpful. In my opinion, they had the best quality products. Also, I left my name and number with most of them for estimates on certain products and The Source was the only store to actually call me back and give me prices/answers to my questions. I know where I'll be doing all my fine jewelry shopping from now on! Read More
Wonderful experience at the source. I got a beautiful watch at a great price! Read More
The best service I've ever had at a jewelry store!! Friendly and very helpful staff. Quick turnaround time on repairs.
Beautiful jewelry! There are so many things to choose from!
Super helpful and patient staff. They price matched a fairly expensive item and now they have a loyal customer. Highly recommended!
The source is the place to go if you want beautiful jewelry and great customer service. Zach helped me pick out a beautiful engagement ring and walked me through step by step on what ti do if anything happened. Super friendly and definitely a must go place for all your ... jewelry needs. Read More
Karen at The Source is always excellent! I have been a loyal Source customer for over a decade and the service and quality is top notch. Thank you! Read More
Want to thank Patty for her assistance. Not only did she have a very pleasant demeanor and went far above in helping me select the perfect gift. Her friendly bantor and attitude make it a very pleasant time shopping. Read More
My 89 year old mother died in December. I bought her a gold chain bracelet at the Ridge Rd store about 30 years ago then a matching necklace a few years later. She wore them every moment until she died. Though I wanted my sister to take one or the ... other she declined as I had made the original purchase. While keeping one for myself, I also wanted my niece to have something from her Grandma. I live in Penfield but was in the neighborhood of your Greece store so sought guidance there. Into the picture strpped your wonderful salesperson Linda Schwaed. She had other customers that day but made me feel like I was the only person in the store. As we planned the creation of two bracelets from the necklace, I felt like I was talking with a very caring friend. I wanted to give my sister her bracelet for Mother's Day and Linda made that happen by making sure the work was done in time, despite the rather short time. I couldn't afford to have both bracelets done at the same time and wanted to give my niece the other bracelet at a special moment, as well. She had applied to some local elementary schools for her first teaching position. So, when the time came, Linda also made sure that bracelet was ready in time for a celebration dinner with my niece and my sister. To say Linda was helpful in this entire process over a couple of months would be an understatement. She took a personal interest in our story and plans and made it more special than it would otherwise have been. I wear my mother's bracelet, which I thought was made of a darker color gold. Every time I walked in to the store, Linda would ask for my bracelet and each time I received it back a little lighter in color. There was a little connecting ring taken off the necklace and Linda recommended I have it added to the bracelet to give me a little bit extra length. When I picked it up. I was shocked to see it the same color as the other bracelets. It looked brand new! I was/am thrilled! I have gone into a lot of detail but could say more. I am not the only customer with whom Linda interacts in this caring way. During my many visits during this period, although your other very friendly and helpful sales people always offered to assist me, I would always wait until Linda was available. During that time I observed her offering each customer that same individualized attention and care given me. She is truly an asset to your company and I am beyond grateful for the help she gave. Although your Greece store is furthest from my house, I will definitely return to the Greece store and Linda for my future jewelry purchases. Read More
I had a ring that needed reshaping and the stone was re-set, also a new clasp was put on a necklace and bracelet. The Source did a very professional job on all of my repairs. I would go there again for purchases and repairs.
I love shopping at the Greece location because the atmosphere is very laid back and the sales people are very friendly. I never feel any pressure to buy and I'm always happy with my purchase. Those are very nice features when shopping in a jewelry store! I will definitely continue ... shopping here. Read More
A great experience. Tracy was extremely helpful. Read More
I work with Tracey Krenzer at the Greece store. She has always been extremely helpful and informative with what I was looking to purchase. I totally recommend the Source and, especially, Tracey. An awesome experience.
I absolutely love The Source! I have purchased all of my jewelry there and wouldn't go anywhere else. The staff are friendly and knowledgeable. They don't pressure you or try to sell you something. I love that they know who I am when I walk in the door! I will ... continue to shop there, that's for sure!! Read More
I recently bought a necklace for my mother at one of the source's awesome sales and my mother absolutely loved it. I felt the customer service was great, as was the sale and quality of the necklace. Will definitely be purchasing future jewelry gifts at The Source!
The customer service from the Eastview Mall location is a major reason I will tell everyone I can to only buy from The Source. Deb was knowledgeable and helped me make a personalized gift for my wife that she is sure to love. A+++ experience!
Christine was phenomenal at the Pittsford Source. Very caring and helpful. Made me feel comfortable and not rushed. Took the time to explain everything to me. Very patient.
I can always depend on Tracey who works at the Greece store because she is simply good at what she does. THE SOURCE is very fortunate to have Tracey as part of their team. I have purchased several beautiful items from Tracey and will continue to do so. Thank you ... Tracey for all your time and patience. Read More
Went to the Eastview Mall location yesterday, and my husband and I can't say enough great things about the customer service and overall quality of staff! We were greeted by Damien and right away we felt comfortable, no pressure, and he showed us options we didn't even consider prior and ... we ended up with a great, quality piece of jewelry!! We went to another store first and the sales lady was less than friendly, acted like we were an inconvenience to her and we left the store very defeated. Her loss was his gain as we ended up spending double because we fell in love w the piece he showed us, he truly understood what we were looking for and why. It was worth paying more for our vision to be completed! Read More